Network routing issues with upstream ISP: HE (NYC) RESOLVED

Modified on Sun, 01 May 2022 at 01:28 PM

This issue has been resolved. We've switched upstream provider from HE to Cogent. If you still experience slow upload/download speed, please submit a ticket with traceroute and speed tests.


Dear Customers,

We're currently (04/16/2022 20:22 EST) experiencing network issues with our upstream provider (HE) in New York. It does affect local servers in Staten Island DC (slow upload/download speed). Next week we'll try to reroute traffic via different uplinks. 

Thank you for your patience!



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