Help Center
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Network Status and Server Notifications
Issues related to specific Server ID
5
Server uptime status by server ID
Server maintenance COMPETED: PANDA (Wednesday, June 28th, 2023)
DEER-TX server relocation: 10/10/2023 3:00 PM - 5:00 PM (COMPLETED)
DEER-TX server: MariaDB (MySQL) upgrade 10/16/2023 (COMPLETED)
TIGER-NYC server: MariaDB (MySQL) upgrade 10/27/2023 (Completed)
Network related issues
5
If you noticed something abnornal, please notify us ASAP!
RESOLVED: Network outage in New York: Staten Island DC (01.31.2022 16:02 EST)
Network routing issues with upstream ISP: HE (NYC) RESOLVED
Network maintenance in NYC data center: 06/01/2023
Dallas, TX: network issues within data center (RESOLVED)
NYhost.net Help Center
1
How to register within NYhost.net Help Center
Special Offers and Promotions
Special offers, coupon codes and web hosting discounts
1
Try "Home NYC" or "Unlimited NYC" for free!
Web Hosting News and cPanel Updates
Security and Emergency Notifications
2
A Log4J Vulnerability affects Apache Servers with Java or cPanel Apache Solr Plugins
Spoofing cPanel email messages: "Your password is about to expire" or "case ID xxx IMPORTANT"
NYHOST.NET News and Product Updates
9
Primary name server in New York has been upgraded
Improved service status page
cPanel license cost increase: January 1st, 2024
CloudFlare is now supported in Reseller Packages
AlmaLinux 8.x is now standard with cPanel servers
View all 9
General Support
Technical Support
1
How to report server or network outage
DNS
3
NYhost.net DNS servers
How to verify name server IP (DNS IP or host name)
DNSSEC protection for your domain name: how to enable within cPanel
Email
12
Your server doesn't support the connection encryption type you have specified
Bounce back error "messages weren't sent" from Outlook.com, Live.com etc.
How to protect your email from outages and improve deliverability
Redundant email services (MX) for your domain name
Bulk email: mailing lists, newsletters and large CCs
View all 12
PHP and PHP scripts
5
How to upgrade or downgrade PHP version
Resource Usage: memory overload caused by Wordpress cron
Wordpress: malware removal and security
Wordpress displays blank page (site doesn't load normally)
Website is too slow: how to improve page speed
SSL
5
How to enable free SSL by default (force https://)
How to activate HSTS (HTTP Strict Transport Security) on your website
Website with valid SSL produces an SSL warning (no SSL lock in browser)
Let's Encrypt renewal has failed: rate limit
SSL quality test: how to test your SSL connection
Data Backups and Restore
0
Shared and dedicated IPs
2
How to obtain dedicated IPv4 IP for website
Free private shared IP for Private Resellers
Backups and Restore
2
Weekly onsite and monthly offsite backups
Inactive website has been terminated without prior notice
Security
3
How to request free malware scan and vulnerability report
How to reset WHM or cPanel password
IP block request (firewall): how many usable IPs in IP range?
Shell, FTP and SFTP Access
1
How to manage your website via secured FTP
Dedicated and VPS server management
1
Excessive resource usage: dbus (AlmaLinux 9.x)
Private Reseller
Private Reseller - Presales Questions
1
How long does it take to establish Private Reseller account?
Private Reseller News and Updates
2
Third Name Server (DNS) is now online in The Netherlands
Private Reseller Tips: useful tools that we use on daily basis
Private Reseller: FREE Billing Software
2
How to install or upgrade FREE ClientEXEC software
Free WHMCS license
Private DNS
1
Free private DNS for Resellers
Billing
Payments
6
Which payment methods do you accept?
Do you accept Bitcoin or altcoins?
Why did you charge my credit card earlier?!
How to update credit or debit card on file with Stripe
Payment extension needed: more time to pay for web hosting services
View all 6
Account Suspensions
2
How long does it take to re-activate suspended account?
Late payment fee and account restore
Cancellations and Refunds
2
I'd like to cancel my web hosting subscription
I'd like to receive a full refund