Help Center

Issues related to specific Server ID 5

• Server uptime status by server ID
• Server maintenance COMPETED: PANDA (Wednesday, June 28th, 2023)
• DEER-TX server relocation: 10/10/2023 3:00 PM - 5:00 PM (COMPLETED)
• DEER-TX server: MariaDB (MySQL) upgrade 10/16/2023 (COMPLETED)
• TIGER-NYC server: MariaDB (MySQL) upgrade 10/27/2023 (Completed)

Network related issues 5

• If you noticed something abnornal, please notify us ASAP!
• RESOLVED: Network outage in New York: Staten Island DC (01.31.2022 16:02 EST)
• Network routing issues with upstream ISP: HE (NYC) RESOLVED
• Network maintenance in NYC data center: 06/01/2023
• Dallas, TX: network issues within data center (RESOLVED)

NYhost.net Help Center 1

• How to register within NYhost.net Help Center

Special offers, coupon codes and web hosting discounts 1

• Try "Home NYC" or "Unlimited NYC" for free!

Security and Emergency Notifications 2

• A Log4J Vulnerability affects Apache Servers with Java or cPanel Apache Solr Plugins
• Spoofing cPanel email messages: "Your password is about to expire" or "case ID xxx IMPORTANT"

NYHOST.NET News and Product Updates 9

• Primary name server in New York has been upgraded
• Improved service status page
• cPanel license cost increase: January 1st, 2024
• CloudFlare is now supported in Reseller Packages
• AlmaLinux 8.x is now standard with cPanel servers

View all 9

Technical Support 1

• How to report server or network outage

DNS 3

• NYhost.net DNS servers
• How to verify name server IP (DNS IP or host name)
• DNSSEC protection for your domain name: how to enable within cPanel

Email 12

• Your server doesn't support the connection encryption type you have specified
• Bounce back error "messages weren't sent" from Outlook.com, Live.com etc.
• How to protect your email from outages and improve deliverability
• Redundant email services (MX) for your domain name
• Bulk email: mailing lists, newsletters and large CCs

View all 12

PHP and PHP scripts 5

• How to upgrade or downgrade PHP version
• Resource Usage: memory overload caused by Wordpress cron
• Wordpress: malware removal and security
• Wordpress displays blank page (site doesn't load normally)
• Website is too slow: how to improve page speed

SSL 5

• How to enable free SSL by default (force https://)
• How to activate HSTS (HTTP Strict Transport Security) on your website
• Website with valid SSL produces an SSL warning (no SSL lock in browser)
• Let's Encrypt renewal has failed: rate limit
• SSL quality test: how to test your SSL connection

Data Backups and Restore 0

Shared and dedicated IPs 2

• How to obtain dedicated IPv4 IP for website
• Free private shared IP for Private Resellers

Backups and Restore 2

• Weekly onsite and monthly offsite backups
• Inactive website has been terminated without prior notice

Security 3

• How to request free malware scan and vulnerability report
• How to reset WHM or cPanel password
• IP block request (firewall): how many usable IPs in IP range?

Shell, FTP and SFTP Access 1

• How to manage your website via secured FTP

Dedicated and VPS server management 1

• Excessive resource usage: dbus (AlmaLinux 9.x)

Private Reseller - Presales Questions 1

• How long does it take to establish Private Reseller account?

Private Reseller News and Updates 2

• Third Name Server (DNS) is now online in The Netherlands
• Private Reseller Tips: useful tools that we use on daily basis

Private Reseller: FREE Billing Software 2

• How to install or upgrade FREE ClientEXEC software
• Free WHMCS license

Private DNS 1

• Free private DNS for Resellers

Payments 6

• Which payment methods do you accept?
• Do you accept Bitcoin or altcoins?
• Why did you charge my credit card earlier?!
• How to update credit or debit card on file with Stripe
• Payment extension needed: more time to pay for web hosting services

View all 6

Account Suspensions 2

• How long does it take to re-activate suspended account?
• Late payment fee and account restore

Cancellations and Refunds 2

• I'd like to cancel my web hosting subscription
• I'd like to receive a full refund