Your server doesn't support the connection encryption type you have specified

Modified on Tue, 16 Nov 2021 at 12:02 AM

Error: "Your server doesn't support the connection encryption type you have specified". This issue affects Outlook 2007 and Outlook 2010 users.


Attempting to send or receive emails using email applications or operating systems which lack support for Transport Layer Security (TLS) Version 1.2 can result in error messages such as the one below: 


error (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified. 
Try changing the encryption method. Contact your mail server administrator or 
Internet service provider (ISP) for additional assistance.'


Exim utilize OpenSSL as a means of providing secure connections between email applications and your server. Here's a quote from our documentation describing OpenSSL's two primary settings: 


Exim utilize OpenSSL as a means of providing secure connections between email applications and your server. Here's a quote from our documentation describing OpenSSL's two primary settings:

OpenSSL allows two primary settings: ciphers and protocols.


A cipher refers to a specific encryption algorithm. This setting allows the user to enable or disable ciphers individually or by category.


A protocol refers to the way in which the system uses ciphers. This setting allows the user to enable or disable individual protocols or categories of protocols.

TLS version 1.2 is enabled as the default protocol for cPanel & WHM services (e.g. Exim, Dovecot). Thus, if an email application or operating system does not support the use of TLS version 1.2, then attempts to send or receive email will fail with errors like the one included above.


Recommended Solution

You should consider upgrade to Windows 10 or Windows 11 because Microsoft no longer develops Windows 7. If you wish to patch existing Windows 7 then upgrade later on, please read this article from cPanel.

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