Bounce back error "messages weren't sent" from Outlook.com, Live.com etc.

Modified on Mon, Nov 15, 2021 at 2:31 PM

Occasionally you may see following bounce back message: 


host hotmail-com.olc.protection.outlook.com [104.47.17.97]
SMTP error from remote mail server after pipelined MAIL FROM:<mail@yourdomain> SIZE=4831:
550 5.7.1 Unfortunately, messages from [192.168.1.1] weren't sent. 
Please contact your Internet service provider since part of their 
network is on our block list (S3150). 
You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.


If your server was recently upgraded (moved or transferred), new MX (mail exchange) IP must be properly registered within Microsoft Network (MSN). Please contact us via Help Center or email: [email protected] 


Once we receive ticket or email from you, we'll contact Outlook.com Deliverability Support Team then get back to you ASAP. 


Entire process may take up to 5 business days. Your patience is appreciated!



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